About Us

Care Quest South West Ltd is an established Healthcare provider registered with the Care Quality Commission. All our staff are vetted by the Criminal Records Bureau prior to visiting your home and carry identification with them.
We provide a high quality service and continue to have a desire to improve the provision of community care. We will support you with a flexible person centred approach to meet your needs by providing you with well trained care workers who can assist you with personal or domestic tasks.
Care Quest can enable you to remain independent in your home.

Daily visits.
Assistance with personal hygiene and bathing.
Dressing and undressing.
Assistance with medication.
Meal preparation.
Getting up and going to bed.
Night Sleeping Service.
Live in and waking night care. ( Subject to availability )
Respite and Holiday Service.
Companionship.

Personal laundry and ironing.
Light cleaning duties.
Personal shopping.

Care Quest ( South West ) Ltd.
Statement of Purpose

Contents

(click on the appropriate line for details)

• The aims and objectives of the agency.
• The nature of the services the agency provides.
• The name and the address and contact details of the registered provider and registered managers.
• The relevant qualifications and experience of the registered provider and registered managers.
• The range of qualifications of the care workers.
• The complaints procedure.

The aims and objectives

Our client category is as follows:

Older People
Adults
Younger adults
Physical disability
Dementia
Terminal Illness
Adults with learning disability
Sensory impairment

It is the aim of Care Quest (South West) Ltd to provide our regulated activities (as registered with Care Quality Commission) to provide a high quality service to clients in their own homes.
Our objective is to promote peoples independence, encourage social functioning while respecting peoples rights and choices.

It is also our aim to provide a flexible responsive personalised service.
The objective being to value dignity and fair treatment for all while committing ourselves to uphold equality and diversity of people.

The Nature Of The Services

The services provided are as follows:

Personal care including assistance with:

• personal hygiene and toileting
• maintaining nutrition and hydration
• mobility and transfers
• infection control
• needs assessment and reviews
• safeguarding and personal safety
• enablement and independence
• the supervision of medication

Social care including assistance with:

• planning, shopping, paying bills
• accessing other social activities
• providing companionship and enabling respite care for others

To discuss your individual requirements:

We can arrange to meet you:
at your home
or
at a private suitable venue
or
at the office where we have some disabled access

Please call for more details.
We respect your choice to have others present and welcome their involvement.

Registered Persons

Registered Provider/ Manager Taunton:
Ms Patricia Bradley
Patricia has over 30 years experience of providing care in a variety of settings as a trained nurse and as a registered provider of care services.

Registered Manager Dartmouth:
Mrs Mary Garner
Mary has 7 years experience of providing domiciliary care, 4 years as a training facilitator and holds a Leadership and Management in Care Services Award

Location of Offices:

Taunton Office:
43 Fairfield Road
Taunton
Somerset
TA2 8EG

Tel: 01823 254605

Dartmouth Office:
Murree
Swannaton Road
Dartmouth
Devon
TQ6 9RL

Tel: 01803 833288

Registered in England & Wales Company No: 6688633.

Care Worker Qualification

All care workers have mandatory training in the following.
Induction including:

The role of the health and social care worker

Personal development

Communication

Equality and inclusion

Duty of care

Safeguarding

Person centred support

Health and safety

Manual Handling including:

• Theoretical
• Practical

Protection of vulnerable adults including:

• Recognition of abuse
• Whistle blowing and reporting
• Planning and action

Over 90% of our care workers have achieved NVQ 2 and some have achieved NVQ 3 & 4.
Other care related qualifications are part of their personal development.

Annual Appraisals and ongoing supervision is company policy.

Complaints Procedure

Informal Complaints:

An informal complaint should be directed to the agency manager in the first instance.
If the matter cannot be resolved the complaint will be managed as a formal complaint.

Formal Complaints:

A formal complaint should be in writing and directed to the Agency, or the Care Quality Commission or the local Social Services department via Care Direct.

Complaints to the Agency:

Any complaint received by the Agency which cannot be resolved immediately will be dealt with as follows:
Details of the complaint will be logged immediately by the manager.
Acknowledgement of your complaint and an initial response will be sent to you within 3 working days.
You will subsequently be informed in writing of any progress and action taken every 14 days. If we are unable to send you a full reply within 14 days, we will explain why and inform you in writing when we expect to provide one.

Following investigation of your complaint, the manager will seek agreement from you that the complaint has been resolved to your satisfaction.

Complaints Procedure contacts

The Manager,
Care Quest (South West) Ltd,
Murree,
Swannaton Road,
Dartmouth,
Devon.
TQ7 9RL,

Tel: 01803 833288

The Manager,
Care Quest (South West) Ltd,
Taunton Office,
43 Fairfield Road,
Taunton,
Somerset.
TA2 8EG

Tel: 01823 254605

In the unlikely event that you are still not completely satisfied you can contact:
The Care Quality Commission
Tel: 03000 616161
or
The General Social Care Council
Tel: 02073 975100
or
The Social Services via Care Direct
Tel: 0845 1551007
or
Local Government Ombudsman Via your Local Government Offices